> ## Documentation Index
> Fetch the complete documentation index at: https://docs.nudj.cx/llms.txt
> Use this file to discover all available pages before exploring further.

# Admin FAQs

> Common questions and answers from experienced admins

You probably have questions. Here are answers to the questions we hear most from admins like you.

<Info>
  **Can't find your answer?** This is living documentation. If you have a question that should be here, [reach out to support](mailto:support@nudj.com) or ask in the community.
</Info>

## Organization & Setup

<Accordion title="Can I change my organization name later?" icon="edit">
  Yes! Go to **Settings > Basic Configuration > General Settings** and update it. Changes take effect immediately across all communities.
</Accordion>

<Accordion title="How many communities can I create?" icon="plus">
  As many as you want, limited only by your plan. Check your plan to see seat limits. Need more? Upgrade anytime.
</Accordion>

<Accordion title="Can I merge two organizations?" icon="merge">
  Not directly, but you can export content from one organization and import it into another using CSV exports. It's manual but works.
</Accordion>

<Accordion title="What happens if I delete a community?" icon="trash">
  It gets archived (you can restore it). Data is preserved for 30 days before permanent deletion. Always backup important data first.
</Accordion>

## Teams & Permissions

<Accordion title="Can I have different admins manage different communities?" icon="users">
  Yes! Set up team members with specific roles limited to certain communities. Admins can be community-specific or organization-wide.
</Accordion>

<Accordion title="What's the difference between Manager and Editor?" icon="compare">
  **Managers** create and manage communities, challenges, and rewards. **Editors** create content but don't manage communities or delete things. Think of editors as content creators, managers as community owners.
</Accordion>

<Accordion title="How do I remove someone from the team?" icon="x">
  Go to **Settings > Team Members**, find the person, click their menu, select "Deactivate" or "Remove". Their contributions stay; they just lose access.
</Accordion>

<Accordion title="Can I give temporary access to contractors?" icon="clock">
  Yes! Invite them normally, then remove them when the project ends. Consider using the Analyst role if they only need to view data.
</Accordion>

## Branding & Customization

<Accordion title="Will a custom domain hurt my SEO?" icon="search">
  No—in fact, it helps! Search engines prefer your domain over a generic one. Plus, it looks more professional to users.
</Accordion>

<Accordion title="Can I use a subdomain like community.mycompany.com?" icon="globe">
  Yes! Subdomains work great. Some admins use subdomains for different communities (team1.mycompany.com, team2.mycompany.com).
</Accordion>

<Accordion title="Do you have any brand guidelines?" icon="palette">
  We provide color standards and font recommendations in settings. Stick to accessible colors (good contrast) and readable fonts.
</Accordion>

<Accordion title="Can I customize the CSS?" icon="code">
  Not directly through the UI, but if you need deep customization, contact support about white-label options.
</Accordion>

## Multi-Language

<Accordion title="Do I have to translate everything?" icon="translate">
  Nope! Start with essentials (org name, community intro), then expand. Untranslated content falls back to your primary language.
</Accordion>

<Accordion title="Should I hire a professional translator?" icon="people">
  Depends on your budget. For 2-3 languages, professional translation pays for itself in user satisfaction. For testing, automated translation is fine initially.
</Accordion>

<Accordion title="If I add a language, do I have to support it forever?" icon="calendar">
  No! You can archive languages anytime. Existing translations stay (for historical reference), but users can't select it.
</Accordion>

<Accordion title="What language should I use as primary?" icon="star">
  Use the language most of your users speak. If you're global, English is a safe default, but pick what makes sense for you.
</Accordion>

## Content & Variables

<Accordion title="What's a good number of tags to have?" icon="tag">
  10-20 tags is usually ideal. Too few and categories are too broad, too many and users get overwhelmed. Start with 10, expand if needed.
</Accordion>

<Accordion title="Can I use variables in challenge titles?" icon="puzzle">
  Yes! Variables work anywhere you write text. Use `{user_name}`, `{team_name}`, etc., and they'll be personalized for each user.
</Accordion>

<Accordion title="How do I bulk-apply a tag to content?" icon="lightning">
  Go to **Tag Manager**, find the tag, click "Bulk Apply", and select which challenges/rewards to tag. Much faster than tagging individually.
</Accordion>

<Accordion title="Can I create questions that score automatically?" icon="score">
  Our system tracks answers and you can see trends, but custom scoring requires integration with your systems.
</Accordion>

## Integrations

<Accordion title="Is my data safe in integrations?" icon="shield">
  Yes. We use industry-standard encryption and secure APIs. Never hardcode credentials, always use API keys with minimal permissions.
</Accordion>

<Accordion title="If I remove an integration, do I lose historical data?" icon="database">
  Your Nudj data stays. Data you sent to external tools depends on their retention policies. Check with them.
</Accordion>

<Accordion title="Can I integrate with Slack?" icon="slack">
  Yes! Send notifications when challenges are completed, users join, or rewards are distributed. Set up in Custom Integrations.
</Accordion>

<Accordion title="How often are webhooks retried if they fail?" icon="repeat">
  We retry failed webhooks up to 5 times over 24 hours. Check integration logs if they're not arriving.
</Accordion>

## Troubleshooting

<Accordion title="Why is everything loading slowly?" icon="slow">
  Check diagnostics (Settings > Advanced > Diagnostics). Filter by dates/reduce results. Clearing browser cache often helps.
</Accordion>

<Accordion title="A user says they can't see a challenge. Why?" icon="eye">
  Check: Is the challenge live (not draft)? Does the user have permission? Are there targeting rules excluding them? Review logs.
</Accordion>

<Accordion title="My emails aren't being delivered." icon="mail">
  Check SMTP settings and email logs in diagnostics. Is sender address verified? Try a test send. Contact support if still stuck.
</Accordion>

<Accordion title="I accidentally deleted something important. Can I get it back?" icon="undo">
  Deleted items go to archives for 30 days. Go to **Settings > Advanced > Archive Management**. After 30 days, it's permanent.
</Accordion>

## Plans & Billing

<Accordion title="How much does this cost?" icon="credit-card">
  Plans vary. Check our pricing page or contact sales. Most start with basic features and scale up as you grow.
</Accordion>

<Accordion title="Can I upgrade/downgrade anytime?" icon="trending-up">
  Yes! Changes take effect immediately. Upgrading charges prorated, downgrading applies credit to future invoices.
</Accordion>

<Accordion title="Do you have discounts for nonprofits?" icon="heart">
  Many organizations do! Reach out to sales and mention your nonprofit status. They can discuss options.
</Accordion>

<Accordion title="What's included in the free trial?" icon="gift">
  Usually all features for 14-30 days. Check during signup. No credit card required (usually).
</Accordion>

## Best Practices

<Accordion title="How often should I back up my data?" icon="save">
  Weekly minimum. Export settings, challenges, and rewards regularly. Critical data (user list) should be exported monthly.
</Accordion>

<Accordion title="Should I test new features in a separate community first?" icon="beaker">
  Absolutely! Create a "staging" community where you test challenges, integrations, and settings before launching them.
</Accordion>

<Accordion title="What's a good cadence for new challenges?" icon="calendar">
  Every community is different, but 1-2 new challenges per week keeps things fresh without overwhelming users. Adjust based on engagement.
</Accordion>

<Accordion title="How do I know what content is resonating?" icon="chart-bar">
  Check analytics! Completion rates, average time, user feedback comments. What gets high completion? Do more of that.
</Accordion>

## Getting Help

<Accordion title="How do I contact support?" icon="headset">
  Email [support@nudj.com](mailto:support@nudj.com) or click the help icon in the app. Response time is usually a few hours.
</Accordion>

<Accordion title="Is there a community forum?" icon="users">
  Yes! Check the community section. Other admins often have solved your exact problem.
</Accordion>

<Accordion title="Do you offer onboarding/training?" icon="graduation-cap">
  Most plans include setup help. Some include 1-on-1 onboarding. Ask during signup.
</Accordion>

<Accordion title="Can I schedule a demo before committing?" icon="calendar">
  Absolutely! Sales team loves demos. [Book one](mailto:sales@nudj.com).
</Accordion>

## Still Have Questions?

Reach out:

* **Email**: [support@nudj.com](mailto:support@nudj.com)
* **Community**: Check the forums
* **Schedule demo**: [sales@nudj.com](mailto:sales@nudj.com)
* **Status**: Check [status.nudj.com](https://status.nudj.com) if something seems broken

We're here to help.