The User Table
When you first open User Management, you’ll see a table of all your community members. At first glance, it looks like any user list, but the columns tell stories:- Name & Email: Obviously
- Join Date: How long they’ve been around (veterans vs newcomers)
- Last Active: Who’s still showing up (green means recent, gray means… well, not)
- Total Points: Their spending power in your reward economy
- XP Level: Their status ranking (think frequent flyer miles, but for engagement)
- Challenges Completed: The real test of engagement
- Status: Active, away, or somewhere in between
What You’re Really Looking For
The Power Users: High XP, recent activity, multiple completions. These are your community champions. They probably know your platform better than you do. The Strugglers: Joined recently but low completion rates. They might need different challenges or just haven’t found their groove yet. The Ghosts: Haven’t been active in weeks but used to be engaged. Something changed, and it’s worth figuring out what. The Lurkers: Log in regularly but don’t complete much. They’re interested but not motivated enough to participate fully.Search and Filter Like a Detective
The search bar at the top isn’t just for finding “John Smith.” Try these: Filter by last active → Find who disappeared in the past month Sort by XP level → See your most dedicated members at the topFilter by join date → Compare how different cohorts are performing Search by completion count → Find your most engaged participants
Filter by “last active: 7-30 days ago” to find recently active users who might be losing interest. Early intervention works better than resurrection.
Quick Actions from the Table
Export User Data: Full data dump for analysis or compliance Send Message: Bulk communication to filtered segmentsView Profile: Deep dive into individual user journey (covered in the next section)
Reading Between the Lines
High points but low XP: Someone who spends rewards immediately (instant gratification type) High XP but low recent activity: Former power user who might be burning out Recent join date + high activity: Natural community fit or someone with extra time Zero completions but regular logins: Interested observer who needs the right nudgeThe Five User Types You’ll Recognize
Champions
High everything, recent activity, complete challenges regularlyStrategy: Keep them engaged with advanced content and leadership opportunities
Climbers
Steady progression, consistent activity, slowly building engagementStrategy: Provide clear next steps and celebrate incremental progress
Drifters
Sporadic activity, low completion rates, easily distractedStrategy: Short, varied challenges with immediate rewards
Returners
Periods of high activity followed by gaps, seasonal engagementStrategy: Welcome-back campaigns and catch-up opportunities
Watchers
Regular logins, low participation, observing more than doingStrategy: Low-pressure entry points and social motivation
Daily User Management Routine
- Quick health check: Scan recent activity to spot sudden changes
- Review new members: See who joined and how they’re progressing
- Check power user activity: Make sure your champions are still engaged
- Identify intervention opportunities: Users who need a gentle nudge
When to Dig Deeper
The table gives you the overview, but click into individual profiles when you see:- Sudden drop in activity from a previously engaged user
- New user with unusual engagement patterns
- Power user showing signs of declining participation
- Anyone with interesting completion patterns worth understanding
The User Management table updates in real-time. You’ll see activity changes as they happen, so don’t be surprised if numbers shift while you’re browsing.