Q: What’s the difference between organizations and communities?
Your organization is your business account (billing, team management). Communities are the actual spaces where users engage. Think: organization = backstage, community = front stage.Q: Can I test the platform before launching to users?
Absolutely. Create a private community, invite a few colleagues, and run through challenges yourself. Most admins do this first.Q: How long does initial setup take?
Organization setup: 5 minutes. First community: 10-15 minutes. First meaningful challenge with rewards: 30-45 minutes.
Q: How many communities can I create?
No limit. Most organizations start with one and add more as they launch new campaigns or serve different user segments.Q: Can users be in multiple communities?
Yes. Users can join and participate in as many communities as you invite them to.Q: What happens if I delete a community?
All user progress, challenges, and rewards for that community are permanently deleted. Export any data you need first.
Q: What makes a good challenge?
Focus on value. The best challenges teach something useful, unlock exclusive content, or provide genuine recognition. Avoid busywork.Q: How often should I add new challenges?
Start with 3-5 solid challenges. Add more based on completion rates and user feedback. Quality beats quantity.Q: Can challenges expire?
Yes. Set start/end dates for time-sensitive campaigns or leave them open-ended for evergreen content.
Q: What’s the difference between points and XP?
Points are currency (users spend them). XP is status (shows progression, can’t be spent). Most communities use both.Q: How do I price rewards appropriately?
Start conservative. Monitor completion rates and adjust. A reward that’s too expensive sits unused; too cheap devalues your challenges.Q: Can I change reward prices after launch?
Yes, but communicate changes clearly to maintain trust. Users don’t like surprise price increases.
Q: Where do I find my API tokens?
Admin dashboard → Settings → Developer tab. You’ll need these for custom integrations.Q: Can I export user data?
Yes. Go to Users section and use the export function. Includes participation history and reward claims.Q: How do I connect my custom domain?
Settings → Domains. Follow the DNS setup instructions. Changes take 24-48 hours to propagate.
Q: What metrics matter most?
Active users, challenge completion rates, and repeat engagement. These show if your community is actually working.Q: How do I know if my rewards are working?
Track redemption rates and post-reward engagement. Good rewards drive continued participation.Q: My community has low engagement. What now?
Check your challenge difficulty (too hard?), reward value (worth the effort?), and communication (do users know what’s available?).
Q: Users can’t access their rewards. Help?
Check reward availability settings and user eligibility. Most issues are timing-related (reward not yet available).Q: My changes aren’t showing up for users.
Some changes take a few minutes to propagate. Have users refresh or log out/in if needed.Q: I need help with something not covered here.
Email us at [email protected]. Include your subdomain and describe what you’re trying to accomplish.
Q: How do I keep users engaged long-term?
Variety in challenges, meaningful progression systems, and regular fresh content. The best communities feel alive and evolving.Remember: Every successful community started with questions like these. You’re on the right track.
