Getting Started
Q: What’s the difference between organizations and communities? Your organization is your business account (billing, team management). Communities are the actual spaces where users engage. Think: organization = backstage, community = front stage. Q: Can I test the platform before launching to users? Absolutely. Create a private community, invite a few colleagues, and run through challenges yourself. Most admins do this first. Q: How long does initial setup take? Organization setup: 5 minutes. First community: 10-15 minutes. First meaningful challenge with rewards: 30-45 minutes.Community Management
Q: How many communities can I create? No limit. Most organizations start with one and add more as they launch new campaigns or serve different user segments. Q: Can users be in multiple communities? Yes. Users can join and participate in as many communities as you invite them to. Q: What happens if I delete a community? All user progress, challenges, and rewards for that community are permanently deleted. Export any data you need first.Challenges & Engagement
Q: What makes a good challenge? Focus on value. The best challenges teach something useful, unlock exclusive content, or provide genuine recognition. Avoid busywork. Q: How often should I add new challenges? Start with 3-5 solid challenges. Add more based on completion rates and user feedback. Quality beats quantity. Q: Can challenges expire? Yes. Set start/end dates for time-sensitive campaigns or leave them open-ended for evergreen content.Rewards & Points
Q: What’s the difference between points and XP? Points are currency (users spend them). XP is status (shows progression, can’t be spent). Most communities use both. Q: How do I price rewards appropriately? Start conservative. Monitor completion rates and adjust. A reward that’s too expensive sits unused; too cheap devalues your challenges. Q: Can I change reward prices after launch? Yes, but communicate changes clearly to maintain trust. Users don’t like surprise price increases.Technical & Integrations
Q: Where do I find my API tokens? Admin dashboard → Settings → Developer tab. You’ll need these for custom integrations. Q: Can I export user data? Yes. Go to Users section and use the export function. Includes participation history and reward claims. Q: How do I connect my custom domain? Settings → Domains. Follow the DNS setup instructions. Changes take 24-48 hours to propagate.Analytics & Performance
Q: What metrics matter most? Active users, challenge completion rates, and repeat engagement. These show if your community is actually working. Q: How do I know if my rewards are working? Track redemption rates and post-reward engagement. Good rewards drive continued participation. Q: My community has low engagement. What now? Check your challenge difficulty (too hard?), reward value (worth the effort?), and communication (do users know what’s available?).Support & Troubleshooting
Q: Users can’t access their rewards. Help? Check reward availability settings and user eligibility. Most issues are timing-related (reward not yet available). Q: My changes aren’t showing up for users. Some changes take a few minutes to propagate. Have users refresh or log out/in if needed. Q: I need help with something not covered here. Email us at support@nudj.cx. Include your subdomain and describe what you’re trying to accomplish.Best Practices
Q: Any tips for successful communities?- Start small and focused rather than trying to do everything
- Communicate clearly what users get for participating
- Celebrate successes publicly (leaderboards, announcements)
- Keep adding fresh content based on what’s working