Currency Rewards: Points and XP can also be used as rewards to boost user progression and purchasing power. For detailed information about the point and XP systems, see the Points System and XP System documentation.
🎯 Three Types of Rewards
Choose the right reward type for your engagement strategy:Regular Rewards
The Instant Gratification MachinePerfect for loyalty programs, discount codes, and immediate dopamine hits. Users get rewards faster than they can say “where’s my prize?”Setup Time: 2-3 minutes ⚡
Giveaways
The Suspense BuilderIdeal for expensive prizes, exclusive experiences, and campaigns that make people check their email obsessively.Setup Time: 4-5 minutes 🎲
Badges
The Digital Trophy CaseGreat for milestones, status symbols, and giving users something to display proudly. Always auto-redeemed for instant recognition.Setup Time: 1-2 minutes 🏆
📊 Reward Type Comparison
All reward types share core functionality, but each has distinct characteristics:| Feature | Regular Rewards | Giveaways | Badges |
|---|---|---|---|
| Setup Time | 2-3 min ⚡ | 4-5 min 🎲 | 1-2 min 🏆 |
| Draw Date | Nope | Required (the suspense!) | Nope |
| Auto-redeem | Your choice | Your choice | Always (instant flex) |
| Images | 1440×1080 | 1440×1080 | 512×512 (square perfection) |
| Expiration | Optional | Required | Never (eternal glory) |
| Supply Types | Assets or Entries | Entries only | Assets only |
| Advanced Settings | All options | All options | Simplified (streamlined) |
🎁 Regular Rewards: The Bread & Butter
Most Popular Choice: The most commonly used reward type due to its versatility and immediate gratification.
1
Basic Information
- Title: Give it the VIP treatment with a compelling name
- Description: Explain what users get and why they want it
- Images: Upload 1440×1080 visuals (light and dark mode support)
Rich Text Support: The description supports rich text formatting. Use bold and italic text to highlight key benefits and improve readability.
- Available in Shop: Make rewards purchasable with points for instant access
- Feature this Reward: Give rewards VIP treatment with prominent placement
2
Availability Settings
Date Strategy Options
Date Strategy Options
- Start Date & Time: When the reward becomes visible (optional)
- End Date & Time: Last day users can earn it (optional)
- Always Available: Toggle for permanent rewards
- Flash Rewards: 24-48 hour windows create urgency
- Campaign Rewards: Align with marketing schedules
- Evergreen Rewards: No dates for ongoing programs
3
Supply Management
Supply Strategy
- Unlimited: Perfect for digital goods and codes
- Limited: Creates scarcity and urgency
- Per-user limits: Prevent reward hoarding
Delivery Method
- Assets: Users own immediately (guaranteed rewards)
- Entries: Chances to win (giveaway-style)
- Both: Hybrid approach for maximum flexibility
4
Redemption Configuration
Configure how users receive their rewards:
- Text-Based Redemption
- Code-Based Redemption
- Rich Text: Instructions, welcome messages, content access
- Perfect for: Digital content, access instructions, welcome packages
5
Advanced Options
Configure additional settings:
- Fulfillment Details
- Advanced Settings
- Shipping addresses for physical items
- T-shirt sizes, dietary requirements, etc.
- Information is only collected during redemption, not when earning
Required Fields: All rewards (except badges) must include redemption deadlines and support contact information for user assistance.
🎲 Giveaways: The Suspense Special
Critical Differences from Regular Rewards:
- Entries Only: Users earn chances to win, not guaranteed rewards
- Draw Date Required: Must set when winners will be selected
- Winner Limits: Only specified number of users receive actual rewards
- Manual or Automatic: Choose how winners are selected at draw time
The Giveaway Extras
- Draw Configuration
- Entry Strategy
The Moment of Truth:
- Draw Date: “The moment winners are pulled from the hat”
- Winner Count: How many users will win
- Selection Method: Automatic or manual winner selection
💰 Entry Pricing Strategy
The Democracy Special
Low-cost entriesEncourages broad participation across all user segments (everyone gets a shot!)
The Premium Experience
Mid-range pricingHigher stakes for more valuable prizes (for the serious players)
The VIP Club
Premium pricingExclusive access for high-engagement users and premium community members
🎯 Winner Selection Methods
Automatic Draws (Set It & Forget It)
Automatic Draws (Set It & Forget It)
- System randomly selects winners at scheduled time
- Immediate notifications sent to winners
- Backup winners selected if primary declines
Manual Selection (The Personal Touch)
Manual Selection (The Personal Touch)
- Admin reviews entry list and chooses winners
- Useful for curated or criteria-based selection
- Documentation tools for transparency
Giveaway Best Practice: Set draw date 24-48 hours after entry period ends to build anticipation and allow for promotion of winners.
🏆 Badges: Achievement Recognition
Badge Focus: These are for recognition and status, not monetary value. They represent achievements and milestones.
The Badge Difference
Simplified Badge Settings
- Auto-redeem: Always enabled (instant badge satisfaction)
- No Redemption Required: Badges are automatically awarded and displayed
- Images: Square 512×512 format for optimal display
- Expiration: Never expires (eternal bragging rights)
- Supply: Usually unlimited for broad recognition
🎨 Badge Design Philosophy
Visual Requirements
- Square Format: 512×512 images optimized for badge display
- Icon Style: Works best with symbol-based designs
- Collection View: Badges appear in user achievement galleries
Badge Hall of Fame
- Milestone Recognition: “First Challenge Complete”
- Status Symbols: “VIP Member”, “Top Contributor”
- Event Participation: “Summer Event 2024 Participant”
- Achievement Unlocks: “10 Challenges Mastered”
Badge Strategy: Unlike other rewards, badges are about recognition and status. Focus on meaningful achievements that users want to display in their profiles.
🚀 Quick Reference Central
🎯 Use Case Guide
The Instant Dopamine Hit
Regular Rewards with auto-redeem enabled
- Discount codes for immediate use
- Digital content access
- Exclusive community perks
- Welcome packages and onboarding rewards
The Big Prize Experience
Giveaways with premium prizes
- Concert tickets and VIP experiences
- Gaming hardware and electronics
- Exclusive merchandise
- Meet-and-greet opportunities and exclusive access
The Status Symbol Collection
Badges for status and milestones
- Challenge completion certificates
- Community contribution awards
- Event participation badges
- Loyalty tier recognition and status symbols
The Best of Both Worlds
Regular Rewards with both assets and entries
- Guaranteed stickers + contest entry
- Immediate points + grand prize chance
- Loyalty rewards + seasonal contests
🆘 Troubleshooting Guide
Reward Not Visible to Users
Reward Not Visible to Users
- Check status (draft vs live)
- Verify start/end dates
- Confirm community targeting
- Review supply levels
Code Distribution Issues
Code Distribution Issues
- Re-upload code inventory
- Verify CSV format
- Check expiration settings
- Test generation process
Low User Engagement
Low User Engagement
- Reduce point costs to improve accessibility
- Improve reward descriptions with clearer value propositions
- Add featured placement for better visibility
- Create urgency with limited supply or time constraints
📚 Related Resources
🎁 Gift Rewards: The Generous Admin
Sometimes you want to skip the whole “complete challenges to earn rewards” dance and just shower your community with gifts. That’s where Gift Rewards comes in - the admin equivalent of making it rain.Perfect for: Welcome packages, event appreciation, milestone celebrations, and those “sorry our servers were down” moments.
How It Works
1
Pick Your Recipients
2
Choose Your Gifts
3
Hit Send
Review your generous gesture and confirm. Unlike that regrettable text you sent at 2 AM, this one actually makes people happy.
Quick Access
Navigate to Admin Panel → Engagement → Rewards → Gift Rewards button. You’ll need a community selected first - the feature won’t let you accidentally gift rewards to the entire internet.Distribution Options
All Users
The Socialist ApproachEveryone gets everything. Fair, simple, and guaranteed to make everyone happy.
Random Selection
The Lottery MethodCreate excitement through scarcity. Some win, some wonder what they did wrong.
Priority Based
The VIP TreatmentReward your most valuable community members first. Favoritism, but make it strategic.
One-Way Ticket: Gift distributions can’t be undone. Double-check everything before you accidentally make someone a points millionaire.
Best Practices
- Welcome Packages: 100 XP + 500 Points + Welcome Badge = Instant belonging
- Event Appreciation: Thank participants with XP and event badges
- Milestone Celebrations: Community-wide rewards for shared achievements
- Apology Gifts: When things go wrong, points and XP can help make them right
Pro Tip: Announce your gift drops publicly. People love being thanked, and others love seeing that appreciation happens in your community.
Summary: This guide covers all three reward types, their configuration options, and the gift rewards feature. You now have everything you need to create compelling rewards that drive community engagement.Remember: Great rewards create great communities. Make them count!