The Dashboard in Plain English
Completion rate
Shows how many eligible members actually unlock the achievement. Sweet spot: most engaged members finish it, but it still feels earned.
Time to complete
Tracks how long it takes from first qualifying action to unlock. A slow crawl signals confusion or an overly ambitious target.
Engagement lift
Compares behaviour before and after completion. Proof that your badge isn’t just shiny—it’s effective.
Reward impact
Keeps an eye on cost vs. value. If XP or prizes outpace engagement, dial things back.
Visit the analytics tab weekly for new achievements, monthly for evergreen ones. Early adjustments keep the experience fair and fun.
Quick Troubleshooting Table
| Symptom | What it Means | Next Move |
|---|---|---|
| Everyone completes it within hours | Too easy | Raise the threshold or shorten the reset period |
| Almost nobody starts | Too hard or unclear | Simplify the criteria, add guidance, or lower counts |
| Members abandon halfway | Missing direction | Add a follow-up message or pair with a challenge |
| Reward costs balloon | Incentives misaligned | Reduce XP/points or offer lighter bonuses |
Light-Touch Automations
Auto-balance difficulty
Auto-balance difficulty
Create a rule that nudges thresholds up if completion stays above 70%, and down if it falls below 10%. Saves you from constant manual tweaking.
Seasonal swaps
Seasonal swaps
Schedule achievements to publish and retire automatically with each campaign. Update art and copy once, let the calendar do the rest.
Celebrate & convert
Celebrate & convert
Trigger a Control Room automation that sends a congratulatory message—or a next-step challenge invite—the moment someone unlocks a badge.
Alert the team
Alert the team
Send Slack or email alerts if processing stalls or inventory for related rewards runs low. Better to hear about it from an internal monitor than from a frustrated llama.
When You Need Raw Data
1
Export from the dashboard
Download CSVs to slice and dice in spreadsheets. Perfect for quarterly reviews.
2
Use webhooks
Subscribe to
achievement.unlocked or achievement.progress events and pipe them into your CRM, analytics tool, or celebration channel.3
Hit the API
Pull analytics or update thresholds programmatically when you need fine-grained control. The Control Room API docs have copy-paste examples.
Keep the Loop Going
Monthly retro
Retire outdated achievements, refresh art, and note any lessons learned. Treat it like grooming a show dog: little and often.
Ask the community
Combine data with human feedback. A quick poll or forum thread can surface insights the charts miss.