Skip to main content
By default, your platform lives on a Nudj domain. But you can bring your own—point your custom domain here and your users see your brand, not ours. It’s like putting your name on the storefront instead of the landlord’s.
Settings Location: Navigate to Control Room > Settings > User Access > Custom Domains to manage domains.

​
Why Use a Custom Domain?

Brand Ownership

Users see your domain, not Nudj’s. Builds trust and feels like your platform.

SEO Benefits

Search engines credit your domain for the content and engagement.

Email Alignment

Can match your organization’s email domain for consistency.

Professional Appearance

Full control over how your platform looks to the outside world.

​
The Basic Flow

1

Own or Register a Domain

You’ll need a domain registered with a provider (GoDaddy, Namecheap, Cloudflare, Google Domains, etc.). You don’t need one to get started, but you will to use a custom domain.
2

Add Domain in Settings

Go to Custom Domains and click “Add Domain”. Just type the domain name—we handle the rest.
3

Point Your DNS to Us

We’ll show you exactly what to add to your domain’s DNS settings. Usually it’s a CNAME record pointing to our servers.
4

Wait for DNS to Propagate

DNS changes take 5-30 minutes (sometimes up to a few hours). We automatically check your DNS and activate your domain when it’s ready.

​
DNS: The Technical Part

When you add a domain, you’ll get specific DNS instructions. For 99% of setups, you’ll use a CNAME record. CNAME Record (Most Common)
  • Used for subdomains like community.yourcompany.com
  • You point your domain to our servers using a CNAME value
  • Example: community.yourcompany.com → cname.vercel-dns.com
  • Easy to set up, easy to revert
A Record (For Root Domains)
  • Used when you want the bare domain like yourcompany.com (no subdomain)
  • Points directly to our IP address
  • We’ll provide the exact IP you need
  • Less common but fully supported
When you click “Config” on any domain, we show you:
  • Exactly which DNS records to add
  • Step-by-step instructions for popular registrars
  • One-click buttons to copy the values

​
Status Indicators

Your domains show you their current status at a glance:

Active

Domain is liveDNS is pointing correctly and users can access your domain right now.

Inactive

Not yet configuredDNS records haven’t been set up yet, or they’re pointing somewhere else. Click “Config” for setup instructions.

Checking

Verification in progressWe’re checking your DNS records. This usually finishes within a minute.
If a domain gets stuck, click the Refresh button to manually check its status. (DNS propagation can be unpredictable—like herding digital cats.)

​
Multiple Domains

You can add as many custom domains as you want:
  • Main domain: community.yourcompany.com (your primary entry point)
  • Regional domains: eu.yourcompany.com, apac.yourcompany.com
  • Campaign domains: summer2025.yourcompany.com (limited-time events)
Each domain works independently. If one goes down, the others stay live. Good for resilience.

​
SSL/TLS: Automatic & Always On

Your custom domains are automatically protected with SSL/TLS certificates. You don’t need to do anything:
  • 🔒 HTTPS is always enabled
  • 🔄 Certificates auto-renew before expiry
  • 🛡️ All user data is encrypted in transit
  • ✅ Search engines prefer HTTPS sites
It just works.

​
Managing Domains

​
Adding a Domain

  1. Click “Add Domain”
  2. Type your domain (e.g., community.yourcompany.com)
  3. Click “Add”
  4. We’ll check if it needs DNS setup

​
Removing a Domain

Click the X button and confirm. Important: if you remove a domain, users accessing it will get a “not found” error. Make sure to communicate changes to your users first.

​
Refreshing Status

Click the Refresh icon next to any domain to manually check its status. Or click Refresh All in the top-right to check everything at once.

​
Troubleshooting

DNS changes take time to propagate. Usually 5-30 minutes, but can stretch to a few hours depending on your registrar. Wait a bit, then click Refresh. If it’s still inactive after an hour, double-check your DNS settings match what we showed you—typos happen.
Nope. Your default domain (the one built from your organization name) is a system domain. You can add custom domains alongside it, but you can’t remove it. It’s your safety net.
You can change your DNS records anytime. We’ll notice and update the status. If you point your domain elsewhere, we’ll mark it inactive—that’s fine. Point it back whenever and it’ll reactivate.
No, each domain can only point to one organization. But you can use multiple subdomains under one root domain (team1.yourcompany.com, team2.yourcompany.com, etc.) if you have multiple organizations.
Pro tip: Set up your custom domain early. Changing domain later means old bookmarks and links break. Better to get it right from the start and leave it alone.
Important: When you remove a custom domain, traffic to it stops working immediately. Users will see a “not found” error. Give users advance notice before removing a domain.

​
Next Steps

Ready to claim your domain? Head to Settings > User Access > Custom Domains and add your first one. If you get stuck on the DNS part, our support team can walk you through it.