Settings Location: Navigate to Admin Panel → Settings → General to access these configuration options.
Organization Identity
Basic Information
Organization Name
Primary Display NameThe main name displayed throughout your organization’s interface and communications.
Organization Description
Public DescriptionBrief description that appears in public-facing areas and helps users understand your organization’s purpose.
Contact Information
Configure how users can reach your organization for support and inquiries:- Support Details
- Business Information
- Support Email: Primary contact for user support requests
- Support Website: Link to your help center or support portal
- Business Hours: Operating hours for support availability
Administrative Preferences
Default Settings
Control organization-wide defaults that apply to new communities and users:Time Zone & Localization
Time Zone & Localization
- Default Time Zone: Primary time zone for scheduling and analytics
- Date Format: How dates appear throughout the platform
- Number Format: Currency and number display preferences
- Measurement Units: Imperial vs Metric system preferences
Communication Preferences
Communication Preferences
- Default Language: Primary language for new content and communications
- Email Notifications: Organization-level email preferences
- Notification Frequency: How often to send summary notifications
- Marketing Communications: Permission to send platform updates and tips
Organization Status & Information
Current Plan & Usage
Subscription Overview
View current subscription tier, billing cycle, usage statistics, and upgrade options.Key Metrics:
- Active communities
- Total users
- Monthly engagement
- Storage usage
Organization Statistics
Track key metrics about your organization’s platform usage:- Communities: Total active and archived communities
- Members: Total users across all communities
- Content: Challenges, rewards, and posts created
- Engagement: Monthly active users and participation rates
Data & Privacy Settings
Data Retention
Configure how long different types of data are stored:1
User Activity Data
Set retention period for user engagement and analytics data (default: 2 years)
2
Content Data
Configure retention for posts, comments, and user-generated content (default: permanent)
3
System Logs
Administrative and system log retention period (default: 90 days)
Privacy Controls
- Public Directory: Allow your organization to appear in public directories
- Analytics Sharing: Share anonymized usage data to improve platform
- Research Participation: Participate in platform improvement research
Account Management
Organization Ownership
Critical Setting: Organization ownership transfers require verification from both parties and may take up to 5 business days to complete.
- Current Owner: Display current organization owner information
- Transfer Ownership: Process for transferring organization control
- Backup Administrators: Designated backup admin contacts
Account Status
Monitor organization account health and status:- Account Status: Active, suspended, or under review
- Compliance Status: GDPR, CCPA, and other regulatory compliance
- Security Score: Overall account security rating
- Last Updated: When settings were last modified
Export & Backup
Data Export Options
Configuration Export
Settings BackupExport all organization settings, configurations, and preferences as JSON backup.
Content Export
Content BackupExport challenges, rewards, achievements, and other content data for backup purposes.
Backup Schedule
- Automatic Backups: Weekly automated backups of critical settings
- Manual Backup: On-demand export of all organization data
- Backup Retention: How long exported backups are stored
- Recovery Process: Steps for restoring from backup if needed
Best Practice: Regularly export your organization settings, especially before making major configuration changes or platform updates.
Changes to general settings may take up to 15 minutes to propagate across all communities and take effect platform-wide.