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The core reward type for most use cases. Navigate to Admin Panel → Engagement → Rewards → New Reward to get started.
Most Popular Choice: The most commonly used reward type due to its versatility and immediate gratification.

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Regular Rewards: The Bread & Butter

1

Basic Information

Basic Information Form
Essential Information:
  • Title: Give it the VIP treatment with a compelling name
  • Description: Explain what users get and why they want it
  • Images: Upload 1440×1080 visuals (light and dark mode support)
Rich Text Support: The description supports rich text formatting. Use bold and italic text to highlight key benefits and improve readability.
Shop Availability and Featured Reward Options
Enhanced Visibility Options:
  • Available in Shop: Make rewards purchasable with points for instant access
  • Feature this Reward: Give rewards VIP treatment with prominent placement
2

Availability Settings

Availability Settings
Configure timing settings to control when users can discover and earn your reward:
  • Start Date & Time: When the reward becomes visible (optional)
  • End Date & Time: Last day users can earn it (optional)
  • Always Available: Toggle for permanent rewards
Earning Window Strategy:
  • Flash Rewards: 24-48 hour windows create urgency
  • Campaign Rewards: Align with marketing schedules
  • Evergreen Rewards: No dates for ongoing programs
3

Supply Management

Supply Settings
Configure supply management and user access controls:

Supply Strategy

  • Unlimited: Perfect for digital goods and codes
  • Limited: Creates scarcity and urgency
  • Per-user limits: Prevent reward hoarding

Delivery Method

  • Assets: Users own immediately (guaranteed rewards)
  • Entries: Chances to win (giveaway-style)
  • Both: Hybrid approach for maximum flexibility
4

Redemption Configuration

Configure how users receive their rewards:
  • Text-Based Redemption
  • Code-Based Redemption
Redemption Text Mode
  • Rich Text: Instructions, welcome messages, content access
  • Perfect for: Digital content, access instructions, welcome packages
5

Advanced Options

Configure additional settings:
  • Fulfillment Details
  • Advanced Settings
Fulfillment Configuration
Optional: Configure fields to collect user information needed for reward delivery:
  • Shipping addresses for physical items
  • T-shirt sizes, dietary requirements, etc.
  • Information is only collected during redemption, not when earning
Required Fields: All rewards (except badges) must include redemption deadlines and support contact information for user assistance.

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Troubleshooting Guide

  • Check status (draft vs live)
  • Verify start/end dates
  • Confirm community targeting
  • Review supply levels
  • Re-upload code inventory
  • Verify CSV format
  • Check expiration settings
  • Test generation process
  • Reduce point costs to improve accessibility
  • Improve reward descriptions with clearer value propositions
  • Add featured placement for better visibility
  • Create urgency with limited supply or time constraints
Regular rewards are the foundation of your engagement economy—make them valuable, accessible, and reliable.
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