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Gift Rewards sends rewards straight to members you pick, skipping the normal earn flow. It also covers what used to be called “reward drops”: one flow handles a single VIP or a 500-person list, and it always distributes immediately.
Gift Rewards flow with Select Users step, Drop List, and CSV upload

Gift Rewards: build the recipient list by search or CSV, then pick what to send.

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Where to start

Any of these opens the same flow:
  • Engagement -> Rewards -> the Gift Rewards button.
  • Users -> the Gift Rewards button.
  • A member’s stats page -> the … menu -> Gift Reward.
  • The new-reward screen’s Gift or drop rewards card.
Gifting needs Admin or above - it can grant currency alongside rewards, which Manager roles can’t create.

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The flow

Select Users

Search members by name or email and add them to the Drop List one by one, or Upload CSV with up to 500 rows of emails or usernames (a sample file is provided).

Select Rewards

Pick one or more rewards, and optionally add Bonus XP and Points per recipient. You can also send only points/XP with no reward at all.

Confirm

The confirmation summarises recipients, currency, and rewards. Gifting is immediate and can’t be undone.
After sending, a summary reports how many members were processed and lists any that failed.

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Rules to know

  • Supply is checked up front: if the reward doesn’t have enough remaining supply for every recipient, the whole gift is rejected before anything sends.
  • Per-user caps are respected quietly: a member already at the reward’s per-user limit is skipped for that reward (their bonus points/XP still arrive) - no error is raised.
  • Gifts consume the reward’s normal supply pool and appear in the reward’s Allocations as Manual Reward Distribution.
For a reward that should only ever be gifted, just never attach it to a challenge or the shop - there’s no special toggle needed. See Advanced Features.

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Adjusting points directly

Separate from gifting: on a member’s stats page, the … menu has Manage Points for crediting or debiting a member’s points balance (Admin+; there is no XP adjustment). Use it for corrections rather than sending a gift.

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Next steps

Create a reward

Something worth gifting.

Advanced features

Supply sharing and per-user caps.

Giveaways

Let chance pick the winners instead.

Reward analytics

Where gifts show up in the numbers.