Documentation Index
Fetch the complete documentation index at: https://docs.nudj.cx/llms.txt
Use this file to discover all available pages before exploring further.
Points, XP, and leaderboards
What's the difference between Points and XP?
What's the difference between Points and XP?
Points (sometimes called Coins in your community’s theme) are a spendable currency — you use them to redeem rewards. XP is a permanent score — it doesn’t go down, and it determines your rank on the leaderboard. Not every community enables points; XP is usually always on when gamification is on.
My points didn't show up
My points didn't show up
Most transactions are instant. If your balance hasn’t updated after refreshing the Wallet, give it a few minutes and try again. If it’s still wrong after 15 minutes, contact your community admin or support.
When does the leaderboard reset?
When does the leaderboard reset?
It depends on the leaderboard. Daily, weekly, and monthly leaderboards reset at midnight in the organisation’s timezone; all-time leaderboards never reset. Scheduled leaderboards have their own start and end dates.
Signing in
How do I sign in?
How do I sign in?
Enter your email and you’ll receive a one-time passcode (OTP). Enter the passcode to finish signing in. If the OTP doesn’t arrive, you can request a new one after the resend timer counts down. See Signing in.
Can I browse without signing in?
Can I browse without signing in?
Yes — if your community allows it, you can use anonymous / guest access. You’ll be prompted to sign in when you try to like, comment, or perform other restricted actions. When you do sign in, any points and assets you’ve earned as a guest are carried over. See Anonymous accounts.
Can I change my username?
Can I change my username?
Yes — from your profile, tap Edit. Some communities throttle changes (for example, once every 30 days).
Challenges and participation
Why is a challenge 'Locked'?
Why is a challenge 'Locked'?
The challenge may require a prerequisite challenge to be completed, a minimum XP level, or a community-specific unlock condition. Tap the lock icon to see what’s required.
Can I do the same challenge twice?
Can I do the same challenge twice?
Repeatable challenges can be done multiple times (daily, weekly, or within configurable windows). One-off challenges can only be completed once. The challenge card shows its repeat behaviour.
I can't upload my photo or video
I can't upload my photo or video
Check the file size and format limits shown on the action. If you’re on mobile, make sure your browser has camera and photo-library permissions.
Games
Why do I see a Games tab in some communities but not others?
Why do I see a Games tab in some communities but not others?
Games are configured per community. If the admin has published at least one playable game, you’ll see a Games tab in the community navigation. See Games overview.
Do I earn points and XP from games?
Do I earn points and XP from games?
Yes. Games use the same rewards pipeline as challenges — thresholds or outcomes trigger distributions of points, XP, and reward assets straight to your wallet.
Rewards and redemption
How do I get my reward after redeeming it?
How do I get my reward after redeeming it?
- Digital codes appear on-screen after redemption and can usually be copied to your clipboard.
- Physical items are handled by the community admin — check the reward description for delivery times.
- Giveaway entries mean you’re entered into a draw; you’re notified when the draw runs.
Why does my asset have a countdown timer?
Why does my asset have a countdown timer?
Some rewards are time-limited — once granted, you have a set window to redeem before they expire. The timer on the asset shows remaining time. See Redemption expiry.
Can I get a refund?
Can I get a refund?
Most point redemptions are final because assets are issued immediately. For mistakes on physical-item orders, contact support with your order ID.
Notifications and settings
Can I turn off email notifications?
Can I turn off email notifications?
Yes. Open your profile settings and go to the Notifications tab — you can toggle each notification type. See Notification preferences.
Can I change the language?
Can I change the language?
If the community has multiple languages configured, you’ll see a language switcher in the profile drawer. Your choice is saved to your account.
Privacy
Is my data safe?
Is my data safe?
Nudj does not sell your data. We share only what’s needed for your community admin to grant points, award rewards, and deliver prizes. See the community’s legal policies for full details.
Still need help?
Email support
Technical bugs or account issues.
Community admin
Questions about specific rewards or community rules — message the admin in the community feed.
Include your username and community name when emailing support — it speeds things up.

