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Creating a reward is only the first half of the journey. This page covers the second half: a member redeems the reward they earned, and (for anything you have to deliver) you fulfil it using the details they submit.

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How members redeem

An earned reward lands in the member’s Wallet. Opening it shows a Redeem button.

Collect delivery details (if configured)

If the reward has Fulfillment Details, redemption starts by asking the member for them, one field at a time. Required fields must be filled before they can continue; optional ones can be skipped.

Confirm

The member confirms, and Nudj marks the reward redeemed.

See the reward

What they see next depends on the reward’s redemption format: a text code, a link, a barcode, a QR code, a Shopify discount, or a rich-text message. XP and Points Boosts don’t show a code, they activate automatically.
Delivery details are collected at redemption, never when the member earns or buys the reward. A member only fills them in the moment they claim.

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The redeem-by deadline

The Use-It-or-Lose-It Date (set on the Dates step) is the deadline to redeem. After it passes, an unredeemed reward can’t be claimed: the Redeem button is disabled and the reward shows as expired.
Don’t confuse the two timers. Use-It-or-Lose-It is the deadline to redeem. The separate Redemption Viewing Window (set on the reward’s Dates step) controls how long the code stays visible after redeeming, so a member can come back to their code for a while before it’s hidden.
“Missed out” and “Sold out” are different: those appear on shop / browse cards before a member owns the reward (the supply ran out). They aren’t redemption states of a reward already in someone’s wallet.

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Where you confirm fulfilment

For rewards you deliver yourself (merch, event tickets, gift cards), open the reward, go to its Stats page, and select the Fulfilment tab:
Reward Stats page with the Fulfilment tab selected, showing the empty state

The Fulfilment tab on a reward's Stats page, before any redemptions.

The tab lists every redemption of the reward, with three columns:
The Fulfilment tab is a read-only record. It surfaces who redeemed and what they submitted so you can fulfil the reward in your own systems (ship the item, email the gift card). There is no “mark as fulfilled” toggle or status, and no export: Nudj shows you the details, you handle delivery out-of-band.
Until someone redeems, the tab reads “No one has redeemed this reward yet. Delivery details appear here once a member redeems.” A redemption with no details recorded shows the reason in its row (either the reward doesn’t collect details, or none were submitted).
Because the rows contain member contact details, viewing the Fulfilment tab needs permission to read both rewards and members. A role without member-read access sees an error instead of the table.

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Setting up what to collect

The fields on the Fulfilment tab come from the reward’s Fulfillment Details step. Add a field for each thing you need to deliver the reward.
Reward studio Fulfillment Details step

Fulfillment Details: the fields you add here are what members submit at redemption, and what shows on the Fulfilment tab.

Common setups: T-shirt size and shipping address for merchandise, attendee name for event tickets, a delivery address for physical items.

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Next steps

Create a reward

Set up redemption and fulfilment details.

Reward analytics

Allocations, redemptions, and timelines.

Reward types

Which rewards need redemption vs auto-apply.

The Reward Store

Let members buy rewards with points.